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Frequently Asked Questions
APPOINTMENT
What do I need to do before my appointment?
It is recommended that you come to your appointment with UNWASHED hair. This will allow us to properly see build-up, flakes, and scalp condition to individualize your treatment.
What if I am late for my appointment?
Please be advised that if you more than 15 minutes late and did not give us notice beforehand, we will have to skip certain steps if you still choose to receive the treatment just as a courtesy to the next client.
What should I wear for my appointment?
You can wear whatever you like. At your appointment, we will have you change into our spa dress for comfort before the start of the treatment.
BOOKING
How do I book for more than one person?
- Click on your preferred time slot
- Click on “ADD-TIME” to add the slots
- Click continue and book as usual.
How do I book my appointment if I have MULTIPLE gift-certificates/cards?
Unfortunately, our system DOES NOT allow the use of multiple gift-certificate/card in one transaction.
If you plan on booking for multiple people and using separate redemption codes, please note that it has to be done ONE AT A TIME.
Thank you for your understanding.
Can I use my e-gift certificate/card to pay for only the deposit and pay the rest later at checkout?
Unfortunately, there are limitations to what our system can do as it DOES NOT allow for the gift certificates/cards to pay for only the deposit ONLINE.
Our system allow clients to place deposits for credit card transactions ONLY.
If you choose to redeem the gift certificate/card ONLINE, the system will use what is remaining on the gift-certificate/card and pay upfront the full amount of the current service.
However, there is only one way around this issue is to call us in advance before you book. We will manually create the booking/reservation for you adjust accordingly.
Thank you for your understanding.
How do I reschedule my appointments?
If you have MULTIPLE bookings you need to reschedule, you MUST VERIFY your email after you’ve made an account to be able to see all of your bookings. An email verification will be sent to your inbox/spam email folder.
Rescheduling DOES NOT reschedule all bookings, each must be moved individually. Please check your other bookings, if not done so. You can always reach out to us via email/text/call and have someone help with the rescheduling for you.
Full details about Rescheduling & Cancelations are here.
How many people can your spa occupy at one time?
Our spa can take up to a maximum of 5 clients at one time.
What are the age-limit for children to receive your head spa service?
Spa guests under the age of 17 must have a consent form signed by a parent or guardian.
Guest of all ages can receive our treatment service.
Can children receive your treatment services?
Yes, children are welcome to receive our treatment services; however, we kindly request that they are able to comfortably lie on the spa bed for an extended period of approximately 90 minutes, as children may exhibit impatience during the treatment.
CLIENT SPECIFIC QUESTIONS
If I have hair extensions, can I still receive the treatment?
Our staffs are trained to work with clients who has hair extensions. However, the smoothness in the massage/strokes may be interrupted due to the lifting of the hands over the extensions.
If I have lash extensions, is there anything I need to worry?
Our staffs are trained to work with clients who has eyelash extensions. We have a mini-facial session that is included with the treatment. It would be best to advise the staff if you are okay with having the facial done or to just avoid the eyelash area completely.
Can I still get the treatment if I am pregnant?
Certainly! our products are safe for everyone. None of our products contain any carcinogens/teratogens that would affect your pregnancy. However, it is always best to consult your medical doctor prior to booking.
We do take note of any medical or current conditions you’ve written on our forms before the appoint, but we just ask if you could kindly remind us again at the appointment.
Can someone with lice receive this treatment?
Unfortunately, we would not be able to service anyone with LICE as this requires healthcare professional to treat due to it being a parasitic infestation.
If I have allergies to certain products, What should I do?
Please contact us via email/text/phone at least 24 hours prior to your appointment date. This is for us to make any arrangements or product revisions before your session starts to ensure the best possible experience.
Will the head spa treatmment service affect my keratin and color?
All types of treated hair can use our products containing various ingredients safely. However, it is important to note that colors and keratin treatments may experience fading during our detoxification process, especially if you have undergone recent chemical treatments. We recommend that clients wait a minimum of 7 days following any type of hair treatment before scheduling a Head Spa service.
Does your spa beds have a weight limit?
All our spa beds do have a maximum weight capacity of 200kg (~400lbs).
Can you work with bleached hair?
Yes, we use purple shampoo for bleached hair because it helps to neutralize and tone down any brassy or yellow undertones that can develop in bleached hair. The purple pigments in the shampoo cancel out the warm tones, leaving the hair looking cooler and more silver or ash-toned. This can help maintain the desired blonde shade and keep the color looking vibrant and fresh.
Can I bring my own shampoo and conditioner to be used for the treatment?
Yes. If you find yourself with concerns about severe allergic reactions to any products, you are definitely welcome to bring your own preferred shampoo and conditioner. Most of our products are for sensitive skin and scalp, however, a small percentage of people can still be sensitive to even the smallest amount ingredients.
Please remember to let us know in the intake form, when you book, about any allergic reactions to specific chemicals, herbs, or products. This will allow us to prepare the right product for you as well as recommend you to bring your product in.
GRATUITY
What is the preferred gratuity amount for the service?
MISCELANEOUS
Why can't I add the promotional code after I input my gift certificate?
Unfortunately, Our booking system only allows either putting in the gift certificate or the promotional code. We recommend redeeming your gift certificate first, then contact us via phone/text at (949) 439-9613 about the promotional code that is available. We will assist you by inputting the code(s) directly.
Why do you only offer one type of service?
We value quality over everything else. By having only one service to master, we can ensure our clients are receiving the best possible quality service every time.
Do you have private rooms at your spa?
Costa Mesa locations does not offer single or couple private rooms for head spa services. The spa beds are separated by PRIVACY curtains.
Private rooms are available at our Laguna Beach location. We have TWO rooms for 2-people and ONE room for single person private room.
What kind of payments does your spa take?
All of our locations take multiple forms of payment. We take cash, Venmo, Zelle, and credit cards. Specific to credit cards, we charge a 3% for the transaction.
For all clients that opt to paying cash, we have a gift for them at checkout.
